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How to process with credit card payment, is it save?
Due to imperfect Credit Card Sytem in China, we can't charge Credit Card directly. As an alternative, we can charge credit card through Palpal, so it's fairly safe to deal with credit card. You can complete the payment directly thru paypal online step by step. It's also fine to pay with credit card as long as follow the instruction of the request money link we sent.
OSP, an abbreviation for Organic Solderability Preservative, it is a method for Printed circuit board Plating. It uses a water based organic compound that selectively bonds to copper and provides an organometallic layer that protects the Copper for Soldering.
What's the difference between "μm" and "oz" for copper weight?
35μm=1oz, 70μm=2oz, and so on
How can I send files to you?
3 ways:1. Using upload file button before add to cart2. Using upload file button after you submit order, My Account→My orders→View the order→upload file→Save file 3. Sending via email if the file is too large
What's peelable soldermask?
Peelable solder mask is a kind flexible solder mask for area need to be protected during soldering processing,this kind of ink is anti-soldering and could prevent pollution and scratches,it can remain on the protected area of the board until ready for test, and then can easily be peeled away by hand or tools without leaving a residue.
How can I be sure the gerber files are ok?
Be sure the preview your gerber files before submitting. Download a gerber viewe（gerbv, ViewMate）, install, and take a look at your own gerber files. If they don't look right, or layers do not line up, or if they don't import at all, stop, fix your output settings and open the gerbers again.
What type of payment do you accept?
We accept all major credit cards (Visa, MasterCard and American Express), Paypal, and western union, or wire transfer. All prices are quoted in US dollars or EURO dollars.
Are there any custom duty and tax for samples and small order?
It depends on the where you are. If you need we can make low invoice value for custom declarations.
Do you charge extra cost for testing ?
We do not charge extra testing cost for prototype boards or mass production once your online order was ordered correctly.
How long does it take to get my order?
For prototype and small quantity order, 2-layer job takes about 7- 8 days lead time, mulitilayer needs about 10-12days lead time. Transportation time can't be controlled by us. For more information about leadtime, please check page http://www.pcbcore.com/about.asp?id=6
If I order initial small quantity first and order large quantity later on, do I still pay tooling cost?
Tooling cost is one-time charge, it's only applicable to new orders and will be waived when you repeat the order.
What kinds of file formats do you accept?
We can process Gerber RS-274X, 274D, Eagle, Protel 99se, DXP and PADs formats. But RS-274 gerber format is most welcome, for other file formats, we will re-send gerber files for customer confirmation before processing.
Can you ship different jobs together to save shipping cost?
Please use "Add more" button to make sure all jobs added in the same order id, then online system will calculate the shipping cost together.
Can I put multiple designs in the same board/layout?
Yes you can - but we don't recommend this. We will not separate the boards, you will need to cut them apart yourself. If this is what you want that's fine. You will be charged for extra cost if you want to cut them separetely, so this won't save you too much actually.
What is soldermask?
Soldermask is the greenish film covering most of the copper area except the pads. If you have access to any electronics devices - you will see that the copper circuit is actually protected by a greenish lacquer like layer - this is the soldermask.
What is Silkscreen or Legend Print?
Silkscreen is actually a process of screening ink using a stencil prepared by lithographic method. Purpose of this is to apply a nomenclature to aid in assembly. It is those little white labeling of component that makes manual assembly significantly easier. Although not an absolutely needed feature, it is nice to have when you have hundreds of holes to figure out which component goes where
What's your Paypal account?
What's your bank information?
BENEFICIARY: PCBCORE CIRCUITS CO., LTD. USD A/C NO: OSA755917393032401 EUR A/C NO: OSA755917393035301 SWIFT: CMBCCNBS008 BENEFICIARY BANK: CHINA MERCHANTS BANK H.O., SHENZHEN, OFF-SHORE BANKING Dept ADD: NO. 7088 SHENNAN RD., SHENZHEN CHINA
What can I do if I receive unsatisfied PCB?
Basically you could request for a redo or refund on your PCB, please go to quantity page http://www.pcbcore.com/about.asp?id=4 for more information.
What can I do if my quote parameters are not on the list of online quote page?
You may contact us at email@example.com with specifying your quote parameters, if possible attache the PCB file to the email.
Is there any cancellation fee caused if I cancel my order?
please inform of us verbally and in writing, as soon as possible. The cancellation fee may be applied to cancelled orders, depending on how far your order is in the manufacturing process at time of cancellation.
How to track my orders?
Login your account, using " track your order" on the up right corner of the homepage by typing the order ID you would like to search. If you want to know in detail, please contact us at firstname.lastname@example.org.
Do you guarantee the confidentiality of file?
Yes. We do not share your designs with anyone and they are only accessible for purchase by you (unless you have published the design). If you are very concerned, we could sign a confidentiality agreements.